Easy Fax Privacy Policy

This privacy policy describes how Easy Fax by CoolMobileSolution ("Easy Fax - Send Fax from Phone") stores your documents and how Easy Fax app collects and uses the personal information you provide. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

What data we collect

We only collect data to operate fax service. Below is data that we collect when you using Easy Fax.

Account information

When signing up to Easy Fax, you provide us your email and password. Your password is encrypted. We cannot read your password.

1. The email is used to identify you.

2. We send to you the fax status (success or failure) via this email.

3. We send to you your incoming faxes via this email.

4. We may notify you by email important events of Easy Fax. Example: the expiration of your fax number.

5. You are able to use this email to login on all your devices.

Purchase history

Our system will validate your purchase before adding credits to your account. We uses purchase history for fraud prevention.

Your documents

Your documents will be uploaded to our fax server to send fax. They will be deleted after sending. We store your fax metadata (Example: senders, recipients, requested date, completed date) to display your fax history.

Usage data

We store your sessions, device types (device model, OS version), actions and error messages in order to maintain and improve our service.

Access and Security

All communications between our applications, our servers are encrypted.

We don't share with anyone except for running Easy Fax.

We are using external services below to operate Easy Fax:

1. Google Firebase: authentication users, analytics, error reporting, send notification

2. Google Cloud Platform: cloud hosting

3. Google Admob: provide rewarded videos to get free credits

4. Sendgrid: send mail

5. Twilio, Phaxio, Telnyx: Fax service providers for fax transmission

App permissions

1. Storage (required): save your scanned documents or pdf files to send fax.

2. Camera (optional): using camera to capture document. If you import external files to fax, you don't need allow this permission.

3. Contacts (optional): you are able to select a number from your contacts to send fax instead of entering manually.

Your rights

From version 2.1.3, you are able to delete your account permanently inside the app instead of sending us request via email.

After deleting, our system will mark the user with email deleted so that user can't delete/create using one email multiple times.

Contact us

If you have any question about privacy and policy, please email us at easyfax@coolmobilesolution.com so that we can help you.

Changes to this policy

If we decide to change our privacy policy, we will post those changes on this pages.